Basic Email Setup

CrowdPower uses your own domain name to send emails to your customers. We'll walk you through the process of configuring email.

Sending Domain

In order to send emails through CrowdPower, you’ll need to add a sending domain. The process is simple and straightforward. As long as you own a domain name, and you have access to your DNS records, you’re good to go. Just head over to the Sending Domain page and add the domain name you would like to use. This will be the domain name for all senders of all emails sent from your CrowdPower project.

Once added, the domain name belongs to your company on CrowdPower and cannot be taken by any other company. You may use it across projects in your company, or add different domains for each project.

It is important that you DO NOT spam your customers. Not only will it negatively impact your domain’s reputation, but it could result in temporarily disabling your account.

We have a zero tolerance policy on spam, and intentionally spamming customers will result in a permanent ban.

Verifying Your Domain

Once you add your sending domain, you'll see some DNS records. Add these DNS records to your DNS zone file. If you need help with this step, feel free to contact us and we'll walk you through it. Once the records have been added, click the Verify button. Your edits may take up to 15 minutes to verify. Once your domain has been successfully verified, you're ready to send your first email.

Senders

Once you connect a domain name, we create your first sender. You can always change the name or make new senders. When composing an email, you'll get to select which sender to use for it. The one default sender on your account is the one that will be pre-selected when composing any new email. It will also be used to send test emails for templates.